Shipping policy

Last Updated: 【2026-8-12】

Contact Email: 【zhangnanyolodiy@outlook.com】

1. Order Processing Time

All orders will be processed within 1–3 business days (Monday–Friday, excluding weekends and public holidays).

Processing time does not include transit time. During peak shopping seasons, processing may be delayed slightly. We will notify you via email if significant delays occur.

2. Shipping & Estimated Delivery Time

We deliver to the United States, European Union member states and other eligible regions.

All delivery times are estimated and start from the date the parcel is dispatched, not the order date.

Estimated transit time:
  • United States: 7–14 business days
  • European Union: 8–16 business days

    Estimated delivery times are not guaranteed. Delays may arise from carrier backlogs, customs inspections, weather, public holidays or other events beyond our control.

3. Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking number and tracking link.

Please allow 24–48 hours for tracking data to update on the carrier’s system.

4. Import Duties, VAT & Customs Charges (Critical for EU & US Compliance)

All international shipments are sent DDU (Delivered Duty Unpaid).

The shipping fee you pay at checkout covers only transportation costs.

Import duties, VAT, customs clearance fees, brokerage charges and any local taxes imposed by the destination country are the sole responsibility of the recipient.

We have no control over these charges and cannot predict their amount. Customs regulations vary by country. We recommend you check your local customs rules before placing an order.

Customs clearance delays caused by duty payment, document verification or customs inspection are beyond our liability.

5. Incorrect Address & Failed Delivery

Please double-check your shipping address before completing payment.

If delivery fails due to incomplete, incorrect address, recipient absence, refusal to receive the parcel, refusal to pay customs duties, or failure to collect the parcel from pickup points:
  • The parcel may be returned to sender or abandoned by the carrier.
  • Original shipping cost, return freight, customs fees, storage fees and carrier handling charges will be deducted from any refund (if applicable).

    If you request re-delivery, new shipping fees will apply.

6. Lost, Stolen or Damaged Packages

We take secure packaging measures for all goods.
  1. Damaged goods: Please contact us within 14 calendar days after delivery, and provide clear photos of the outer package and damaged items for verification.
  2. Lost parcel: If tracking shows delivered but you have not received the package, please check with neighbors, building management and local courier first, then wait 24 hours before contacting us.

    We will assist you to launch a carrier investigation. Final resolution follows the carrier’s official claim result.

    We do not offer automatic replacement or refund without completing carrier investigation procedures.

7. Risk of Loss

In accordance with EU Consumer Rights Directive and US commercial shipping rules:

Risk of loss and damage to goods transfers to you when you or your designated third party physically receives the parcel.

8. Restricted Shipping Areas

We do not ship to military addresses, remote islands, sanctioned regions and territories prohibited by international transport regulations. We reserve the right to cancel orders with undeliverable destinations.

9. Policy Revision

We reserve the right to update this shipping policy without prior notice. The latest version published on our website shall prevail for all orders.
If you have any questions about shipping, please contact us at 【zhangnanyolodiy@outlook.com】.